Privacy Policy

Privacy Policy

1. Who we are

For purposes of this Privacy Policy, "Supplier", "we", "us" and "our" refer to Lente Keyser trading as a sole proprietor under the name, style and domain www.bepartofthemystery.com, including Be Part Of The Mystery, Murder Mystery 101, and related Creative Studio services and content.

Our service address / domicilium for formal notices is Unit 16, Canal Edge 4, Fountain Drive, Tyger Waterfront, Bellville, Republic of South Africa.

For ordinary privacy questions, website enquiries, purchase questions, bookings, or service queries, please contact us by email at hello@bepartofthemystery.com.

2. Scope of this policy

This Privacy Policy applies to personal information and related data collected through this Website, email, contact links, enquiry forms, booking discussions, digital product enquiries, hosted event communications, custom work enquiries, workshop discussions, Creative Lab content, and related business interactions.

This policy should be read together with our Terms and Conditions. Where you use third-party platforms, such as Etsy, Amazon, Udemy, payment providers, or social media platforms, their own privacy policies and terms may also apply.

3. Information we may collect

Depending on how you interact with us, we may collect:

1. Contact information, including your name, email address, phone number, WhatsApp number, company name, role, or other contact details you choose to provide.
2. Enquiry and booking information, including event date, venue, group size, preferred theme, audience type, budget range, customisation needs, accessibility information you voluntarily provide, and other event-planning details.
3. Purchase and service information, including product selected, platform used, delivery or download information, transaction references, support requests, and records needed to respond to purchase or service queries.
4. Communication information, including emails, messages, feedback, testimonials, reviews, and related correspondence.
5. Technical and usage information, including IP address, browser type, device information, pages visited, referral source, approximate location, date and time of visit, and other analytics or security information.
6. Creative or project information you voluntarily share for custom work, such as theme ideas, team details, inside jokes, story preferences, company context, or collaboration notes.

We do not intentionally request highly sensitive personal information unless it is necessary for a specific service, such as accessibility arrangements for an event. Please do not send sensitive personal information unless it is relevant and necessary for the matter being discussed.

4. How we collect information

We may collect information directly from you when you email us, complete an enquiry, contact us via WhatsApp or social media, request a quote, make a booking, purchase a product, attend an event, provide feedback, or interact with website content.

We may also receive limited information from third-party platforms that process purchases, host products, deliver courses, facilitate payments, provide analytics, or support communication. The information available to us depends on the platform and your settings with that platform.

5. Why we use personal information

We use personal information for legitimate business purposes, to provide requested services, to comply with applicable legal obligations, and to manage the relationship between you and us. This may include:

1. Responding to enquiries and requests.
2. Providing digital products, hosted events, adapted games, custom scripts, workshops, Creative Studio services, and related support.
3. Managing bookings, event preparation, invoices, administrative records, and customer communication.
4. Improving website content, products, user experience, and service quality.
5. Protecting the Website, business operations, users, intellectual property, and legal rights.
6. Sending relevant updates, marketing, or follow-up communication where permitted by law or where you have agreed to receive it.
7. Complying with record-keeping, tax, accounting, legal, regulatory, or dispute-resolution requirements.

6. Cookies, analytics, and website usage data

This Website may use cookies, analytics tools, server logs, and similar technologies to support basic functionality, monitor website performance, understand how visitors use the site, improve content, and protect against misuse.

Cookies are small data files stored by your browser. You can set your browser to block or delete cookies, but some website features may not work correctly if cookies are disabled.

Analytics information is generally used in aggregated or statistical form and is not intended to identify individual visitors unless required for security, legal, or operational reasons.

7. Direct marketing and communication

We may contact you about related products, services, events, articles, workshops, or offers where permitted by applicable law, where you have requested information, where you have an existing relationship with us, or where you have consented to receive such communication.

You may ask us to stop sending marketing messages. We may still send non-marketing messages where necessary, such as booking details, purchase support, legal notices, or service administration.

8. Sharing of information

We may share personal information only where reasonably necessary for the purposes described in this Privacy Policy, including with:

1. Service providers who assist with website hosting, email, communication, administration, analytics, payment processing, file delivery, course delivery, design, accounting, legal, or technical support.
2. Third-party platforms through which you purchase, access, or engage with products or content, such as Etsy, Amazon, Udemy, payment providers, and social media platforms.
3. Professional advisers, including legal, accounting, or compliance advisers.
4. Authorities, regulators, or other parties where required by law, legal process, contractual obligation, fraud prevention, security, or protection of rights.

We do not sell personally identifiable information as a list of named individuals.

9. Third-party platforms and external links

This Website may link to external websites and platforms, including Etsy, Amazon, Udemy, LinkedIn, Facebook, Instagram, payment providers, and other third-party services. Those platforms are not operated by us and may collect, store, process, or transfer your information according to their own privacy policies and terms.

Please review the relevant third-party platform's privacy policy before purchasing, creating an account, submitting information, or using that platform.

10. International transfers

Some platforms, service providers, analytics tools, hosting providers, payment providers, or communication tools may process or store information outside South Africa. Where personal information is transferred internationally, we aim to use service providers, platforms, or arrangements that provide reasonable protection appropriate to the nature of the information and the service being provided.

By using this Website, communicating with us electronically, or using third-party platforms linked from this Website, you understand that your information may be processed across borders where necessary for those services.

11. Retention of information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business needs, or to comply with legal, tax, accounting, contractual, dispute-resolution, intellectual property, or record-keeping requirements.

When personal information is no longer reasonably required, we will delete, destroy, de-identify, or archive it where appropriate.

12. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no internet-based system, email communication, website, or third-party platform can be guaranteed to be completely secure.

If we become aware of a security compromise affecting personal information, we will take appropriate steps in line with applicable legal requirements and the nature of the incident.

13. Your privacy rights

Subject to applicable law, you may contact us to:

1. Ask whether we hold personal information about you.
2. Request access to personal information we hold about you.
3. Ask us to correct or update inaccurate personal information.
4. Ask us to delete information where we no longer have a lawful or reasonable reason to keep it.
5. Object to certain processing or ask us to stop direct marketing communication.
6. Ask questions about how your personal information is handled.

We may need to verify your identity before responding to certain privacy requests. We may also refuse or limit a request where allowed or required by law.

You also have the right to raise a complaint with the Information Regulator of South Africa if you believe your personal information has been processed in a way that violates applicable privacy law.

14. Children and minors

This Website is intended for general audiences, customers, event organisers, readers, and business users. Children or minors should use the Website, purchase products, or make enquiries only with appropriate parental or guardian consent and supervision.

We do not knowingly collect personal information from children for marketing purposes.

15. Creative Lab, articles, and free resources

Creative Lab articles, field notes, free resources, downloads, templates, and related content may be educational, creative, commentary-based, or informational. If you voluntarily submit information in connection with such content, we will handle that information in line with this Privacy Policy.

Articles and free resources may link to external content, platforms, or tools. Those external services may process information according to their own privacy policies.

16. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in the Website, services, products, platforms, technology, laws, or business operations. The latest version will be posted on this page with an updated date.

You should review this page periodically to stay informed about how personal information is handled.

17. Governing law

This Privacy Policy is governed by the laws of the Republic of South Africa, subject to any mandatory consumer, privacy, platform, or other legal rules that may apply in a specific context.

18. Contacting us

If you have questions about this Privacy Policy, a privacy request, a purchase, a booking, an event, a digital product, or a service enquiry, you may contact us at hello@bepartofthemystery.com.