Terms and Conditions

1. Interpretation

The headings in these Terms are for convenience only and shall not be used to interpret, modify, or amplify the meaning of these Terms. Unless the context clearly indicates otherwise, words importing one gender include all genders, the singular includes the plural and vice versa, and natural persons include juristic persons and the state.

In these Terms:

1. “Agreement” means these Terms and any documents, policies, quotations, invoices, or written confirmations incorporated by reference.
2. “CPA” means the Consumer Protection Act 68 of 2008, as amended from time to time.
3. “Copyright Act” means the South African Copyright Act 98 of 1978, as amended from time to time.
4. “ECTA” means the Electronic Communications and Transactions Act 25 of 2002, as amended from time to time.
5. “POPIA” means the Protection of Personal Information Act 4 of 2013, as amended from time to time.
6. “Supplier”, “we”, “us”, and “our” means Lente Keyser trading as a sole proprietor under the name, style, and domain www.bepartofthemystery.com, Be Part Of The Mystery, Murder Mystery 101, and related trading or creative brands. The Supplier’s chosen domicilium / service address is Unit 16, Canal Edge 4, Fountain Drive, Tyger Waterfront, Bellville, Republic of South Africa.
7. “User”, “you”, and “your” means any person or organisation that accesses the Website, buys or downloads any Digital Product, books or enquires about any Event, or uses any content, service, or resource made available through the Website.
8. “Website” means www.bepartofthemystery.com and any related pages, catalogues, landing pages, Creative Lab pages, downloadable resources, or online content operated by the Supplier.
9. “Story Set” means a compilation of original literary, artistic, design, and game materials, including but not limited to plot material, character descriptions, clues, inspector notes, detective notes, hosting guidance, labels, solutions, supporting documents, and related files.
10. “Digital Product” means any downloadable or electronically delivered product, including Story Sets, DIY game kits, templates, resources, worksheets, PDF files, digital guides, or other online materials.
11. “Event” means any hosted murder mystery event, facilitated session, venue night, corporate experience, private event, custom game, adapted game, workshop, talk, strategy session, or related service provided or facilitated by the Supplier.
12. “Custom Work” means bespoke scripts, adapted games, custom plots, custom characters, workshop materials, consulting deliverables, or other work created for a specific client, group, venue, organisation, or event.
13. “Third-Party Platform” means Etsy, Amazon, Kindle Direct Publishing, Udemy, payment processors, social platforms, email platforms, analytics providers, or any external service linked from or used alongside this Website.
14. “Intellectual Property” means copyrights, trademarks, trade names, designs, written works, visual works, characters, plots, game mechanics, trade secrets, confidential information, know-how, business processes, and all other protected rights, whether registered or unregistered.

2. Agreement and scope

1. By accessing or using this Website, buying or downloading a Digital Product, enquiring about an Event, booking an Event, or using any content made available by the Supplier, you agree to these Terms.
2. If you do not agree to these Terms, you should not use the Website or purchase, download, book, copy, or use any Digital Product, Event, Custom Work, or Website content.
3. These Terms apply to the Website and to products and services offered directly by the Supplier. Where a purchase, booking, download, enrolment, or transaction takes place through a Third-Party Platform, that platform’s own terms will also apply.
4. We may update these Terms from time to time. The latest version posted on this Website will apply from the date of publication, unless otherwise required by law.

3. Digital games, Story Sets and downloadable products

1. Digital Products are provided for personal entertainment, private group use, or internal organisational use as expressly permitted by the purchase, quotation, invoice, listing, or written agreement.
2. Unless we agree otherwise in writing, purchase or download of a Digital Product does not transfer ownership of the underlying Intellectual Property.
3. Where the Website provides a download link directly, it is your responsibility to ensure that the email address and other details you provide are accurate and that you download and save the file securely within any stated access window.
4. Where a Digital Product is purchased through Etsy, Amazon, Udemy, or another Third-Party Platform, the relevant platform controls the checkout, access, download, account, support, and refund process.
5. Digital Products may contain fictional crime, satire, adult themes, social commentary, or character stereotypes used for dramatic or comedic purposes. Any suitability guidance should be considered before purchase, especially for younger players, corporate groups, or sensitive audiences.

4. Limited licence and restrictions

1. Subject to successful purchase or written permission, you receive a limited, non-exclusive, non-transferable licence to download and use the relevant Digital Product for the purpose stated at purchase or agreed in writing.
2. You may print or distribute the necessary player materials to participants in your own private event or agreed internal event, provided this is reasonably necessary to play or host the game.
3. You may not, without prior written permission from the Supplier:
   1. resell, redistribute, upload, publish, share, or make available any Digital Product or part of a Digital Product;
   2. copy, reproduce, adapt, translate, edit, remix, or create derivative works from any Story Set, plot, character, clue, solution, visual design, or supporting material, except as expressly permitted for hosting your own private or agreed internal event;
   3. use any Digital Product, Story Set, or Custom Work for commercial events, public performances, paid hosting, venue nights, team-building services, resale, training products, or facilitation services unless a commercial licence or written agreement has been granted;
   4. remove copyright, trademark, attribution, or rights notices;
   5. share files in online groups, cloud drives, intranets, social platforms, marketplaces, AI training datasets, or file-sharing services; or
   6. do anything that may infringe or weaken the Supplier’s Intellectual Property rights.
4. Any unauthorised copying, publication, resale, public performance, commercial use, or distribution may amount to copyright infringement and may result in legal action, including claims for damages, interdictory relief, reasonable royalties, legal costs, or any other remedies available in law.

5. Hosted events, custom scripts, adapted games and workshops

1. Hosted Events, Custom Work, workshops, talks, and facilitated sessions are subject to availability, suitability, scope, quotation, and written confirmation.
2. A booking is only confirmed once the relevant quote, invoice, deposit, payment arrangement, or written confirmation has been accepted as required by the Supplier.
3. Any agreed scope should be confirmed in writing and may include event date, venue or location, format, group size, role count, theme, facilitation requirements, deliverables, deadlines, travel, language, accessibility needs, technical requirements, and any customisation requests.
4. Changes to guest numbers, scope, venue, timing, deliverables, format, or customisation may affect price, timelines, feasibility, and availability.
5. Custom Work may require creative decisions by the Supplier. While we will consider reasonable client input, final creative interpretation, story structure, character logic, plot coherence, and delivery approach remain subject to professional and creative judgement.
6. Unless otherwise agreed in writing, Custom Work may not be reused, resold, publicly performed, published, copied, converted into training products, or used for additional events beyond the agreed purpose.
7. Workshops and talks may be based on themes from the Humanity At Work books, Creative Lab articles, Six Sigma thinking, customer experience, de-escalation, metrics, AI and customer service, engagement rituals, or related topics. Any workshop description is indicative until a written scope is agreed.

6. Books, courses and Third-Party Platforms

1. The Website may link to Amazon, Etsy, Udemy, LinkedIn, Instagram, Facebook, or other Third-Party Platforms.
2. Books sold on Amazon, courses sold on Udemy, DIY games sold on Etsy, and any products or services purchased through a Third-Party Platform are subject to the relevant platform’s own terms, policies, access rules, refund rules, delivery mechanisms, and support processes.
3. We are not responsible for the operation, availability, account decisions, payment processing, delivery systems, customer support, or policy decisions of any Third-Party Platform.
4. A link to a Third-Party Platform does not mean that the platform endorses us, or that we endorse every product, view, policy, or service available through that platform.

7. Payments, refunds, cancellations and rescheduling

7.1 Digital Products

1. Digital Products are generally non-refundable once downloaded, accessed, opened, or delivered, because digital files cannot reasonably be returned in the same way as physical goods.
2. If a direct Website purchase has been made and no download or access attempt has occurred, you may contact us to request assistance or a refund review.
3. Where a Digital Product is purchased through Etsy, Amazon, Udemy, or another Third-Party Platform, that platform’s refund policy and dispute process will apply.
4. If a file is corrupt, incomplete, or not delivered because of a technical error within our reasonable control, we will make reasonable efforts to resolve the issue by resending, restoring access, or providing an equivalent solution.

7.2 Hosted Events and private or public bookings

1. Cancellations made before the date on which TOP SECRET characters, custom character material, or equivalent event-sensitive materials are sent to attending guests may be refunded in full, unless otherwise stated in the quotation, invoice, or written agreement.
2. Cancellations made after TOP SECRET characters or equivalent event-sensitive materials have been sent to attending guests will be handled at the Supplier’s discretion, taking into account work already completed, costs incurred, venue or partner commitments, preparation time, travel, and the proximity of the event date.
3. Cancellations made within 48 hours of the Event are non-refundable, unless otherwise agreed in writing.
4. For bookings scheduled during November or December, a maximum refund of 50% may apply to cancellations made before TOP SECRET characters or equivalent event-sensitive materials are sent, unless otherwise agreed in writing.
5. Reasonable rescheduling requests may be considered, but are subject to availability, preparation already completed, travel, venue commitments, third-party costs, and the nature of the Event.

7.3 Custom Work, workshops and consulting-style projects

1. Deposits, milestone payments, and completed work may be non-refundable where time, creative work, preparation, research, design, writing, facilitation planning, or project delivery has already occurred.
2. Additional revisions, scope changes, expanded guest counts, new deliverables, shorter deadlines, or changed event requirements may require an additional quotation.
3. Unless a separate written agreement states otherwise, dates and deliverables may be moved only by mutual written agreement.

8. Data protection and privacy

1. Personal information provided through this Website, by email, by enquiry, through a booking process, or through related communication will be handled in accordance with our Privacy Policy.
2. We may process information needed to respond to enquiries, provide products or services, manage bookings, deliver files, communicate with customers, protect our Intellectual Property, improve our Website, maintain records, and comply with legal obligations.
3. Where you provide personal information about guests, participants, employees, clients, or other third parties, you confirm that you are authorised to provide that information and that it is accurate and relevant for the agreed purpose.
4. We may communicate with you by email, phone, WhatsApp, or other reasonable channels where necessary to provide services, respond to enquiries, manage bookings, or follow up on relevant business communications.

9. Ownership and Intellectual Property

1. The Website, Story Sets, Digital Products, Custom Work, books, courses, articles, templates, graphics, game names, character materials, plots, clues, solutions, frameworks, resources, copy, structure, designs, and related content are protected by Intellectual Property rights.
2. Unless expressly agreed in writing, all Intellectual Property remains owned by the Supplier or its licensors.
3. Payment for a Digital Product, Event, or Custom Work does not transfer copyright or ownership unless a written assignment has been signed by the Supplier.
4. The names Be Part Of The Mystery, Murder Mystery 101, Lente Keyser Creative Studio, Humanity At Work, and associated marks, product names, and design elements may not be used in a way that suggests ownership, endorsement, partnership, or authorisation without written permission.
5. You may not use Website content, Digital Products, Custom Work, or resources to train, fine-tune, populate, or support AI systems, datasets, content libraries, competing products, or commercial derivative tools without written permission.

10. Creative Lab, articles, resources and informational content

1. Creative Lab articles, Field Notes, essays, templates, tools, resources, posts, and commentary are provided for informational and educational purposes only.
2. Such content does not constitute legal, financial, medical, psychological, HR, employment, procurement, tax, compliance, or professional advice.
3. You should not rely on Website content as the sole basis for making business, legal, employment, health, financial, or operational decisions. Where needed, consult an appropriately qualified professional.
4. Any examples, scenarios, stories, or commentary are illustrative and may be fictionalised, generalised, anonymised, or simplified for learning and communication purposes.

11. Event behaviour, venue and organiser responsibilities

1. For Events, the organiser remains responsible for venue booking, venue suitability, venue rules, catering, guest arrival, parking, transport, alcohol service, health and safety, accessibility arrangements, emergency procedures, and guest conduct unless we expressly agree otherwise in writing.
2. The organiser must tell us in advance about material venue restrictions, timing constraints, age restrictions, accessibility needs, safety issues, cultural sensitivities, corporate requirements, or other factors that may affect the Event.
3. Guests remain responsible for their own behaviour. We reserve the right to pause, adapt, or end facilitation if guest behaviour becomes unsafe, abusive, discriminatory, threatening, unlawful, or materially disruptive.
4. If photographs, videos, testimonials, or social media content may be captured at an Event, the organiser is responsible for obtaining any guest, employee, venue, or participant permissions required, unless a separate written arrangement states otherwise.
5. We may adapt facilitation style, timing, difficulty, or flow on the day where reasonably necessary to protect the experience, manage time, or respond to the room.

12. No warranties, limitation of liability and indemnity

1. The Website, Digital Products, Creative Lab content, and related materials are provided on an “as is” and “as available” basis, to the fullest extent permitted by law.
2. We do not warrant that the Website will be uninterrupted, error-free, secure, virus-free, compatible with every device, or available at all times.
3. The content of Story Sets and murder mystery materials is fictional. Any resemblance to real persons, events, businesses, organisations, or situations is coincidental unless expressly stated otherwise.
4. We do not intend to cause offence, harm, or prejudice through fictional game content, satire, characterisation, or dramatic scenarios. Suitability remains the responsibility of the purchaser or organiser, especially for younger players, workplace audiences, or sensitive groups.
5. To the fullest extent permitted by law, we exclude liability for direct, indirect, incidental, special, punitive, or consequential losses, including loss of income, profit, data, goodwill, opportunity, use, reputation, or property, arising from use of the Website, Digital Products, Events, Third-Party Platforms, linked websites, or related services.
6. Nothing in these Terms is intended to exclude liability where such exclusion is not permitted by law, including liability for fraudulent misrepresentation where applicable.
7. You agree to indemnify and hold the Supplier harmless from claims, losses, damages, costs, demands, expenses, and legal fees arising from your breach of these Terms, misuse of Digital Products, unauthorised use of Intellectual Property, unlawful conduct, guest conduct, venue issues, or unauthorised commercial use of our work.

13. Modification, suspension and discontinuation

We may modify, edit, delete, suspend, discontinue, rebrand, restructure, update, or replace any Website content, product, service, catalogue, Event option, resource, price, offer, or page at any time, with or without notice, subject to any confirmed written agreement already in place.

14. Entire agreement and severability

1. These Terms, together with any quotation, invoice, written confirmation, platform terms, Privacy Policy, or other incorporated document, contain the entire understanding between you and the Supplier regarding the relevant Website use, purchase, download, booking, Event, or service.
2. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply, and the invalid provision will be interpreted or adjusted as far as legally possible to preserve its intended effect.
3. A failure by the Supplier to enforce any right or provision does not constitute a waiver of that right or provision.

15. Governing law and jurisdiction

1. These Terms are governed by the laws of the Republic of South Africa.
2. You agree to the jurisdiction of the courts of the Republic of South Africa for any dispute arising from or relating to these Terms, the Website, Digital Products, Events, Custom Work, or related services, without limiting any rights the Supplier may have to bring proceedings in another competent jurisdiction where appropriate.

16. Contacting us

If you have questions about these Terms, the Privacy Policy, a purchase, a booking, a Digital Product, or an Event, you may contact us using the contact details published on this Website or by emailing hello@bepartofthemystery.com.