Featured Series
Humanity At Work: Three books for teams who want to think differently.
The Six Sigma Problem Solver gives frontline staff a practical, accessible way to approach problems.
No More Boring Mondays offers a full year of rituals and engagement ideas for leaders and teams.
Can I Speak To A Real Person explores what it means to stay human in a world where automation and empathy must coexist.
For team leads
For HR and L&D partners
For curious individual readers
Workshops and talks
Sessions that help teams shift from firefighting to thoughtful problem solving. Topics include frontline problem solving, customer experience, AI in support, and engagement rituals that teams actually use.
Consulting and collaboration
Select partnerships with teams who want to design better processes, improve customer experience, or experiment with new ways of working.
Resources and templates
Tools, canvases, and reflection exercises that support better escalation, clearer thinking, and stronger voice of the customer habits.